Durable medium.
Out the door in ninety seconds.
EU law calls it a “durable medium” and demands the acknowledgement “without undue delay”. We read that as: two verified, sender-authenticated emails — one to the consumer, one to you — within ninety seconds of submit. HTML plus plain text. Every delivery is logged so it can be proven later.
Three steps. No manual work.
The submission comes in
The consumer clicks step 2 — “Confirm withdrawal”. We check the entries, store the record securely and send two emails straight away. Total time: under ninety seconds in 95 % of cases.
Acknowledgement of receipt to the consumer
An email with the full wording of the withdrawal, date, time, order reference and shop contact. HTML plus plain text. Sender-authenticated so it lands reliably. The law calls this a “durable medium” — we deliver it without debate.
Notification to you
In parallel, a second email lands in your inbox with name, contact, order number, free text and a direct link into the dashboard. You don’t have to dig through your mailbox, you don’t have to guess, you just have to click.
To the consumer
- Full wording of the withdrawal declaration
- Receipt timestamp accurate to the second
- Order reference, if entered in the form
- Shop contact for queries — not ours
- PDF attachment with audit proof (roadmap Q3 2026)
To you as the merchant
- Customer name and contact method (email or phone)
- Order reference plus free text from the form
- Timestamp and a tamper-proof, court-usable proof link
- Login link straight into the detail view
- Delivery logged so it can be proven later
Where our emails physically come from
We send only through carefully chosen mail providers based in Europe — in Germany (Falkenstein and Frankfurt) and France (Paris). Deliberately not through US-based mail services — they would mean your customers’ data leaves the EU, and under the GDPR we don’t want that. Proper sender authentication is mandatory for us, not optional, so the emails arrive reliably instead of landing in spam.
Never send confirmations by hand again
Everything automatic, everything compliant. Register and let WiderrufButton do the work.
Start free now14 days free • No credit card required